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• Page 1
  EZ2250i/EZ2350i BARCODE PRINTER USER MANUAL User Manual : EZ2250i series Version : Rev. E Issue Date : 2013.11.28 : 920-014611-00…

• Page 2: Table Of Contents

  EZ2250i/EZ2350i USER MANUAL CONTENTS 1. BOX CONTENT …………….1 Box Content ………………….. 1 Getting to Know Your Printer ……………… 2 2. PRINTER SETUP …………….4 2-1. Loading the label roll ………………..4 2-2. Loading the ribbon………………….. 7 2-3. Connecting the printer to the host computer …………8 Installing Printer Driver and GoLabel with Super Wizard CD ……..

• Page 3
  EZ2250i/EZ2350i USER MANUAL FCC COMPLIANCE STATEMENT FOR AMERICAN USERS This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

• Page 4: Safety Instructions

  EZ2250i/EZ2350i USER MANUAL SAFETY INSTRUCTIONS Please read the following instructions carefully. Keep the equipment away from humidity. Before you connect the equipment to the power outlet, please check the voltage of the power source. Make sure the printer is off before plugging the power connector into the power jack.

• Page 5: Box Content

  Barcode Printer Box Content Please check that all of the following items are included with your printer. EZ2250i/EZ2350i Barcode Printer  Label Stock USB Cable EZ2250i Series Quick Guide    Ribbon Module Power Adapter   Empty Ribbon Core Power Cord …

• Page 6: Getting To Know Your Printer

  Barcode Printer Getting to Know Your Printer External view Operator panel Lower cover plate Viewing window Printer cover Feed slot for continuous labels Auto-Calibration button Parallel port (optional) Applicator interface (optional) USB Host N Ethernet port USB port Serial port (DB-9) Power jack On/Off switch Feed slot for continuous labels…

• Page 7
  Barcode Printer Internal view Ribbon rewind hub Ribbon supply hub Print mechanism Platen roller Tear-off plate Release lever for print head Adjustment wheel for sensor Paper guide Label tension guide Label supply hub Label roll guide Release catch Movable sensor…

• Page 8: Printer Setup

  Printer Setup Loading the label roll This printer supports the following printing methods: Thermal transfer printing (TTP)：Requires a ribbon for transferring a printed image to a medium. Direct thermal printing (DTP)：Does not require a ribbon, only thermal paper. Please check which printing method you are using and alter the settings accordingly in the printer driver, printer menu, and/or software.

• Page 9
  Printer Setup Place the label roll on the label supply hub, pushing it right up to the printer housing. (Do not apply too much pressure to avoid damaging the label stock.) Fold the label roll guide back down and push it against the label roll.
• Page 10
  Printer Setup The labels pass between the wall of the printer housing and the adjustable paper guide. Note 【 】 Pass the labels through the printer as shown in the illustration. 10. Return the print head release lever to its original position.

• Page 11: Loading The Ribbon

  Printer Setup Loading the Ribbon 1. Place the printer on a flat surface and open the printer cover. 2. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2).

• Page 12: Connecting The Printer To The Host Computer

  Printer Setup Connecting the Printer to the Host Computer Please make sure that the printer is switched off. Connect the power cord to the AC adapter and connect the adapter to the printer. Connect the USB cable to the printer and host computer. Switch on the printer.

• Page 13: Installing Printer Driver And Golabel With Super Wizard Cd

  Printer Setup Installing Printer Driver and GoLabel with Super Wizard CD Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up automatically. You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”. The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on.

• Page 14
  Printer Setup As the printer driver and GoLabel are installing, a screen will display a progress bar. Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver. As the optional steps, you can also print a test label or register your printer during the “Standard Installation” procedure.
• Page 15
  Insert the product CD in the CD/DVD drive of the host computer and open the «Seagull Drivers» folder on the CD. Select the icon for the driver file and click it to start the installation. Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure. Select «Install printer drivers». Specify your printer model. Godex EZ2250i…
• Page 16
  Printer Setup Specify the port used to connect the printer to the host computer. Enter a printer name and assign the appropriate rights. Godex EZ2250i Godex EZ2250i Once the installation is complete, a summary of the printer settings is displayed.
• Page 17
  Printer Setup Once the driver installation is complete, the new printer should appear in the «Printers and Faxes» folder. Godex EZ2250i Godex EZ2250i…

• Page 18: Printer Setting And Control

  Printer Setting and Control Operation Panel Operation Panel Introduction LCD SCREEN OPERATION PANEL DIRECTION KEY FEED BUTTON POWER BUTTON POWER Button Press the POWER button to turn on the printer, and the START UP SCREEN appears. The printer is on “ready to print” status, the LCD screen should display the message “READY“…

• Page 19: Lcd Interface Introduction

  Setting and Control for Operation Panel LCD Interface Introduction Getting Started Press the POWER button to turn on the printer, and the START UP SCREEN appears. Power on If the printer is on “ready to print” status, the LCD screen should display the message “Ready“ on the screen. Please keep pressing …

• Page 20
  Setting and Control for Operation Panel Operations on Setting Page On MAIN PAGE, press  or  button to move the cursor and select the functions. Select a designated function and press FEED button, you will enter the SETTING PAGES for the function. Select Enter On SETTING PAGES, press …
• Page 21
  Setting and Control for Operation Panel On SETTING VALUE PAGES, press  or  button to change the setting values. Select Press FEED button will apply the setting value you just selected, and the red tick will appear to mark the value. Apply **** The blue arrow indicates the value you are selected.
• Page 22
  Setting and Control for Operation Panel Exit from Current Page to Ready Status The icon on top-left corner displays the capture of upper level screen and also guides you back to upper level with left or up arrow. NAVIGATION ICON On SETTING VALUE PAGES, press button will go back to the upper level screen.
• Page 23
  Setting and Control for Operation Panel On MAIN PAGE, select the “EXIT” icon and press the FEED button to exit from SETTING MODE and the printer goes back to READY status. EXIT from Setting Mode Back to the Ready status…

• Page 24: Lan Setting

  Setting and Control for Operation Panel LAN Setting Operations on Setting Page On MAIN PAGE，press  or  button to move the cursor and select the functions. Select a designated function and press FEED button, you will enter the SETTING PAGES for the function. Select Device Device Enter LAN Setting…

• Page 25
  Setting and Control for Operation Panel The default of DHCP is Disable. ，Press  or  button to change the setting values. Select  to enable DHCP Press FEED button twice to save the setting. Press FEED once to exit. Press FEED again to save and return to previous SETTING PAGE.

• Page 26: Lcd Password

  Setting and Control for Operation Panel LCD Password Operations on Setting Page On MAIN PAGE, press  or  button to move the cursor and select the functions. Seclect a designated function and press FEED button, you will enter the SETTING PAGE for the function. Select Device Device Enter LCD Password…

• Page 27
  Setting and Control for Operation Panel Select  button again to setup the password Press FEED button twice to svae the setting Press FEED button onece to exit. Press FEED button again to save and reture to previous SETTING PAGE…

• Page 28: Lcd Interface Function

  Setting and Control for Operation Panel LCD Interface Function Main Page Setting items for printer, ex. Printing speed, darkness. Also includes a Printing Wizard for your ease of printing. Printer Setting Setting items for printing label, ex. Rotation, Printing position offset. Label Setting Option modules and connection port settings.

• Page 29
  Setting and Control for Operation Panel Setting Items in Setting Mode English Deutsch LCD Language 繁體中文 简体中文 Printer Setting Français Español German 日本語 Italiano Pусский Türk Speed 2-5 or 7 Darkness 0-19 Label with Gaps Media Type Label with Marks Wizard Continuous Direct Thermal…
• Page 30
  Setting and Control for Operation Panel Apply Buzzer Cancel None Cutter Option Device Label Dispensor Optional Setting Applicator Apply Pre-Printing Cancel 09100 Part NO. Disable DHCP Enable LAN Setting Default Gateway 192.168.000.254 Dynamic IP 192.168.102.076 Subnet Mask 255.255.255.000 Disable LCD Password Enable 4800 bps 9600 bps…
• Page 31
  Setting and Control for Operation Panel Status of LCD Interface When printer is on standby status (ready to print), the LCD interface will display “Ready” on screen. You can only print on this “Ready“ status. If there is any printers error, the LCD screen will display the error screen to show the type of error. You can fix the error according the notice.

• Page 32: Label Calibration And Self Test

  The printer will now measure the label stock and store the label height. Once the printer has successfully measured the label stock, it will print a self-test label. The contents of a self-test printout are listed below. EZ2250i:GX.XXX Model & Version USB S/N:12345678…

• Page 33
  Setting and Control for Operation Panel Label Calibration Button A hardware button to make a Label Calibration while printer encountering ‘’Media Error’’ during the cases when first-time printer start up or change label or ribbon to another type, such as change using gap label to continuous or black mark labels.

• Page 34: Dump Mode

  Setting and Control for Operation Panel Dump mode If the label settings do not match the printer output, you can switch the printer to dump mode to check whether an error has occurred during the transfer between printer and host computer. In dump mode, the unprocessed raw data are sent to the printer and printed.

• Page 35: Error Alerts

  Setting and Control for Operation Panel Error Alerts In the event of a problem that prevents normal functioning of the printer, you will see an error message on LCD screen and hear some beep signals. Please refer to below table for the error alerts. LCD SCREEN OPERATION PANEL DIRECTION KEY…

• Page 36
  Setting and Control for Operation Panel Operation Panel Status Type Beeps Description Solution The memory is full. The printer Delete unnecessary data or install prints the message «File System full additional memory. «. Use the «~X4» command to print Unable to find file. The printer all files.

• Page 37: Usb Host

  USB memory stick : It supports hot-plugging function; printer will create a Folder ‘’LABELDIR’’ and switch ‘’User Flash’’  to ‘’ Extended Memory‘’ automatically while user plugs an USB memory stick into a GoDEX ‘’i’’ model printer. Connect the USB Stick plugged -in printer to PC via USB Device or Ethernet port and run ‘’GoLabel’’ software to …

• Page 38
  Setting and Control for Operation Panel USB Keyboard When plug-in an USB keyboard to the printer, LCD panel will display “Standalone Mode”, press the “Enter” key  on keyboard and “Feed” key in the printer to entering to the dialog for “Recall Label” operation. Only the sub-dialog “Recall Label”…

• Page 39: Netsetting For Ethernet

  NetSetting for Ethernet Installing the NetSetting software The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port. It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow below steps.

• Page 40: The Interface Of Netsetting

  PC. RT700i Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment. Once a connected Godex printer is detected, it will be listed on the start page.

• Page 41
  NetSetting for Ethernet IP Setting The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the printer. You can also set the printer’s IP address ether by DHCP or by Static IP. You can press “Set”…
• Page 42
  NetSetting for Ethernet Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol). You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab. You can press “Set”…
• Page 43
  NetSetting for Ethernet Alert Message Setting For the alert message notification function, you can decide which error cases need to be sent out to the operator. Moreover, the alert messages can be set to be sent by SMTP, SNMP or both. You can press “Set”…
• Page 44
  NetSetting for Ethernet Printer Configuration Set or change the configurations of connected printer. Most of key settings for the printer operation can be done by this setting page. RT700i You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
• Page 45
  NetSetting for Ethernet User Command The “User Command” tab provides a communication interface for operator to control the printer. Input printer commands in «Input Command» window and press “Send Command” button, the commands will be sent to the printer. For some commands that will return response message, the message will be displayed in «Output Message» window. You can press “Send Command”…
• Page 46
  NetSetting for Ethernet Firmware Download On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button. The printer firmware then can be updated remotely.

• Page 47: Accessories

  Accessories Internal rewinder Rewinder Retention clip Screws (set of 4) Rewinder guide Note 【 】 Maximum height of the rewound medium: 118 mm Suggestion 【 】 Medium thickness: 0.06 mm– 0.25 mm Place the printer on a flat surface and open the printer cover.

• Page 48
  Accessories Remove the retention clip from the rewinder. Secure the rewinder on the printer housing using the four screws supplied. Now connect the rewinder cable to the printer housing. Installation of the rewinder module is now complete.

• Page 49: Installing The Rewinder Guide

  Accessories Installing the rewinder guide Unscrew the screw marked in the illustration on the front of the printer, which secures the lower cover plate. Remove the lower cover plate. Note 【 】 Switch off the printer before starting the installation. Mount the rewinder guide on the print mechanism and secure it with screws.

• Page 50: Label Dispenser

  Accessories Label dispenser Unscrew the screw marked in the illustration on the front of the printer, which secures the lower cover plate. Remove the lower cover plate. Note 【 】 Switch off the printer before starting the installation. Place the printer the right way up again.

• Page 51
  Accessories Wind the label liner around the rewinder and secure it using the retention clip. Return the print head release lever to its original position. Note 【 】 Please make sure that the label stock rewinds the right way onto the rewind hub. 10.

• Page 52: Installing The Cutter

  Accessories Installing the cutter Cutter cover Cutter module Cable clips Screws (set of 4) Note 1 【 】 Remember to switch off the printer before installing the cutter. Note 2 【 】 Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning.

• Page 53
  Accessories Secure the cutter module on the printer housing using the screws. Connect the cutter cable connector to the cutter jack on the printer. Route the connection cable along the bottom of the printer housing using the cable clips. Place the cutter cover over the cutter module and secure it using the screw you removed from the lower…

• Page 54: Installing The Parallel Adapter

  Accessories Installing the Parallel adapter Parallel cable Parallel adapter Connection cable Screws (set of 2) Check whether the printer is switched off. Place the printer on a flat surface and open the printer cover. Unscrew the two screws marked in the illustration on the right and remove the left-hand side of the printer housing.

• Page 55
  Accessories Install the Parallel adapter in its place and secure it on the housing with screws. Connect the 30-pin connection cable to the motherboard. Replace the left-hand part of the printer housing and secure it with the screws you removed earlier. Installation of the Parallel adapter is now complete.

• Page 56: Maintenance And Adjustment

  Maintenance and Adjustment Installing / removing the print head module Open the printer cover. Note 【 】 Remember to switch off the printer before removing the print head module. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2).

• Page 57: Adjusting The Print Line

  Maintenance and Adjustment Adjusting the print line Please contact your local dealer for technical support. Open the printer cover. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2). TPH print line adjustment: When printing is slow or …

• Page 58: Adjusting The Ribbon Tension

  Maintenance and Adjustment Adjusting the print line You can adjust the ribbon tension by turning the ribbon shaft knob (green wheel at the base of the ribbon supply hub – see illustration) clockwise or anticlockwise. There are 4 possible settings, which are marked on the knob of the ribbon rewind hub and the ribbon supply hub.

• Page 59: Cleaning The Thermal Print Head

  Maintenance and Adjustment Cleaning the thermal print head Dirt on the print head or ribbon may result in inadequate print quality (no printed image on part of the label). The printer cover should therefore be kept closed whenever possible. Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the print head.

• Page 60: Adjusting The Balance And Print Head Tension

  Maintenance and Adjustment Adjusting the balance and print head tension Open the printer side cover. Pull out the print head release lever as shown in the illustration (1) and turn it anticlockwise to a top right position (2). When using a variety of label stock and ribbons, the ink may not be evenly distributed.

• Page 61: Ribbon Shield Settings

  Maintenance and Adjustment Ribbon shield settings The use of different ribbon materials may cause wrinkling of the ribbon, which in turn affects the print result as illustrated by the examples in (a) and (b). To change the print quality, you can adjust the ribbon shield screws. If your print result looks like the example in (a), you need to turn ribbon shield screw A clockwise.

• Page 62: Cutter Settings

  Maintenance and Adjustment Cutter settings Socket head screws for adjusting the cutter are located on both sides of the cutter. In the event of a paper jam, the cutter will no longer function correctly. Switch off the printer and use a hex key (#M3) to turn the socket head screw.

• Page 63: Troubleshooting

  Maintenance and Adjustment Troubleshooting Problem Solution ♦ Check the power supply. The printer is switched on but the LED does not light up. Please see the Section 2.4 Check the software settings (driver settings) or command codes. ♦ Look for the error alert in the table in Section 3.3. Error Alerts. ♦…

• Page 64: Appendix

  * **Minimum print height and maximum print speed specification compliance can be dependent on non-standard material variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for minimum print height and maximum print speed capability.

• Page 65
  EZ2250i/EZ2350i USER MANUAL APPENDIX INTERFACE Parallel port  Handshaking : DSTB is sent to the printer, BUSY to the host computer Interface : Parallel cable compatible with IBM computers cable Pinout : See below Pin No. Function Transmitter /Strobe Computer / printer…
• Page 66
  EZ2250i/EZ2350i USER MANUAL APPENDIX INTERFACE  Connector Type : Type B Pin NO. Function VBUS Internal interface  UART1 wafer Ethernet module E_MD E_MD E_RST E_RST UART2 wafer Add-on module Appendix…
• Page 67
  EZ2250i/EZ2350i USER MANUAL APPENDIX FILE MANIPULATION WHEN USING USB STICK File Manipulation The files in both devices (USB memory stick and printer internal Flash memory) are able to copy and move by the commands ‘’~MCPY’’ and ‘’MMOV’’ that sends from GoLabel on a PC via either connection — USB or Ethernet ports.

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